Salesforce Recruitment 2024

 

Role                                   :- Associate Technical Support Engineer

Salary                                :- 4 - 5.3 LPA (EXP)

Experience                        :- Freshers / Experienced

Employment Type           :-  Full - Time

Location                           :- Hyderabad, Bangalore

Qualification                    :- Any Graduate

Responsibilities :

• Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers

• Manage support cases on a daily basis, including transfers from other regions

• Track and maintain all customer communications and case documentation in Service Cloud

• Respond to customer-reported issues in a timely manner, per service level agreements

• Communicate progress of resolution/status in a timely fashion, per service level agreements

• Manage escalations and expectations, for both customers and internal staff

• Collaborate with technical support teams in other Salesforce Clouds as needed

• Identify situations where professional services may be warranted

• Follow established support processes and procedures

• Identify improvements for improved customer experience

• Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities

• May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position

Preferred Qualification :

• 2023 Engineering Graduate

• Upto 12 Months of Work experience

• Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired

• Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required

• Expertise in Database and relational data structures is good to have

• Large scale, multi-tenant production environments

• API Programming or Software Development

• Software Design Lifecycle

• Be a dependable, motivated, self-starter, with the ability to work independently when required

• Previous experience working with scripting languages and/or APIs is a bonus

• Previous Marketing Cloud experience is a bonus

• Marketing Cloud Email Specialist Certification is a bonus but not required

Application Link : Click here to apply