Genpact Recruitment 2024

 

Role                                   :- Process Associate

Salary                                :- 3 - 4 LPA (EXP)

Experience                        :- Freshers / Experienced

Employment Type           :-  Full - Time

Location                           :- Bangalore 

Qualification  :

•    Should be fluent in relevant languge e.g. English, Hindi, Telugu, Arabic (If Applicable)

•    Should have a bachelor’s degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred)

•    Good communication skills, both written and oral, and should be able to handle client interaction.

•    Basic Knowledge on Microsoft Office, Windows Operating Systems, Intel hardware

•    Good Knowledge of Desktop/Servers, Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.)

•    Ability to manage multiple priorities. 

•    Customer Experience & Process Improvement Capabilities.

Responsibilities : 

•    Technical Support for Intel® Onboard Fleet Services SaaS Component, including customer problems, questions, payment issues, etc.

•    Technical support for Mobileye 8 Connect hardware.

•    Pre-sales support for Intel® Onboard Fleet Services, addressing questions from potential customers.

•    Support technical queries for Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.)   via Call, Chat and Email.

•    Perform troubleshooting to fix the customer issues via Call, Chat and Email 

•    Perform RAS (Remote Access Session) when required via Chat and Phone

•    Expected to take 25 to 30 calls a day. (AHT 6-9 mins).

•    Follow-ups via Email and phone on cases.

•    Knowledge base Article creation for handling queries.

•    Identify and own Lean and Transformation projects.

Application Link : Click here to apply