Genpact Off-Campus Drive 2025

 

Job Role : Associate Trainee

Qualification: Any Graduate

Batch: 2025 - 2026

Experience: Freshers

Salary: ₹4 to ₹5 LPA 

Job Location: Gurugram

Last Date: Jan 13th 2026

Description 

In this role, you will receive and log the dispute, gather information and evidence, conduct a thorough investigation to understand the root cause, communicate with all parties involved, and finally reach a resolution such as a refund or correction. For banks, the process includes an optional temporary credit, merchant notification, the merchant's opportunity to respond, issuer decision-making, and potentially arbitration or a chargeback.

Job Responsibilities 

•    Investigation: Researches and analyzes transaction details, account information, and supporting documentation. 
•    Data Analysis: Identifies trends and patterns in disputes to prevent future occurrences. 
•    Communication: Communicates clearly and empathetically with customers to gather information and explain findings. 
•    Collaboration: Works with internal teams like Fraud, Legal, and Customer Service to resolve disputes and ensure compliance. 
•    Resolution: Proposes and implements solutions, such as credits, refunds, or policy clarifications. 
•    Documentation: Maintains clear and organized records of all interactions and resolutions. 
•    Expertise: Serves as a subject matter expert on dispute resolution policies and procedures.

Required Skills

•    Relevant work experience, preferably in Commercial Insurance/Finance & Accounting domain.
•    Good analytical and problem-solving skills
•    Prior experience in Banking or Insurance
•    Ability to communicate verbally and through emails.

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