Phonepe Recruitment 2024

 

Role                                   :- ABT Advisor

Salary                                :- 4 - 5 LPA (EXP)

Experience                        :- Freshers / Experienced

Employment Type           :-  Full - Time

Location                           :- Bangalore

Qualification                    :- Any Graduate

Responsibilities : 

• Act with integrity & think customer-first in every interaction

• Handle basic PhonePe account and transaction related queries

• Ability to flex between phone & data channels

• Follow specified process guidelines to bring about resolution

• Build customer trust through their interaction

• Ability to meet hourly & daily productivity goals

• Leverage internal processes and resources to drive resolution

• Escalate appropriately taking support from relevant teams to resolve customer issues

• Recommend process improvements

• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Required Skills : 

• Have excellent written and verbal communications

• Have good learnability

• Be an active listener and deal well with objection

• Have strong customer orientation and ability to adapt/respond to different scenarios

• Be a team player, flexible and open to feedback

• Ability to multitask, prioritise, and manage time effectively

• Should be able to speak in English and Hindi

• Graduation (10+2+3) is Mandatory 

• 0 - 2 years of work experience in a customer facing role

• Multilingual skills (spoken + written) in South Indian languages are preferred

Application Link : Click here to apply