Capgemini OFF Campus Hiring 2021|Any Graduate | Batch 2020/21| Core Development Jobs| Must Apply

Capgemini 

Service Desk- CIS-Kolkata- 3 year Graduate Hiring 2020/2021

Capgemini · Kolkata / Bangalore

Full Time

Application Deadline : 04 December 2021 11:59 PM

Job Description:

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution
• Clarify customer requirements
• probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Should be open to sign Service Level Agreement

Qualification & Criteria

• Candidates must have completed graduation in 2020 & 2021
• 10th,12th & Graduation – 55% & Above
• Candidates must be open to relocate to any location and work in night shifts
• Candidates must be available to join immediately
• Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
• Should be open to sign Service Level Agreement

Please Note - 

• Only shortlisted candidates will be invited for the assessment / selection process
• Selection process will be done in virtual mode
• Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

Application  Link:- Click here to apply for Capgemini