Job Title
Associate
Summary
The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.
Responsibilities
· Acquire process knowledge from SME (Internal/Client) & be process certified.
· Participate and successfully complete role related training programs.
· Responsible for appropriately managing assigned tasks
· Responsible for processing transactions of low complexity.
· Ensure consistent productivity & accuracy as per team requirements.
· Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments
· Provide prompt responses to queries from Internal or External stakeholders
· Follow Data Privacy and Code of Conduct standards
· Ensure compliance to Time Recording guidelines
· Adherence to floor policies, team schedule and leave plans.
Roles & Responsibilities:
Passion for results:
- Be committed to perform the job to the highest possible standard
Client Centricity:
· Ask questions and show keenness to understand client perspective
· Meet timelines with minimal or no escalation
· Demonstrate responsiveness to client needs and requests
Effective Communication:
· Listen intently and ask questions to clarify understanding
· Understand given data and structure further communication based on the understanding
Collaborative Working:
· Work well with colleagues from different parts of the organization.
· Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.
Problem Solving & Decision Making:
· Seek and analyze data and information pertaining to the issue at hand
· Display a sense of urgency in accomplishing goals and takes actions to ensure results.
Learning Agility:
· Demonstrate eagerness to learn on the job
· Apply learned concepts and skills on the job with guidance
· Seek necessary help to deliver results in new and ambiguous situations
Execution Excellence:
· Clearly understand work expectations & prioritize critical activities
Education & Skills
· Bachelor’s Degree (preferably Commerce/Accounting)
· Work experience of 0-24 months
· Good written & verbal (English) communication skills
· Working knowledge of computer applications including Excel & Word
· Typing Speed of minimum 25 WPM & 90% Accuracy
Work Conditions
· Flexibility to work 24*7 shift timings
· Occasional extended work hours to meet business needs
· Mobility across client teams
· Willingness to sign a service agreement at joining and before every overseas travel / assignment/Training
APPLICATION:-click here for WIPRO
Accenture
Job Description
About Accenture:Accenture is a leading global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
www.accenture.comAbout Entity:Corporate Functions—including Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions-- powers Accenture’s people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization.
Job description:ABOUT THE TEAM
Growth Markets – Business Operations team
Manage Operations for the Market Units within Growth Markets, track headcount growth against forecast, validate Roll Offs, Demand Management activities, track and analyze Productivity metrics. Support/manage EI Bandwidth and Bench management.
JOB SUMMARY
Support Operations team on the requests received from Projects and coordinate with relevant stakeholders.
KEY RESPONSIBILITIES
MIS reporting - Generate reports, key metrics dashboard for stakeholders and Leadership.
Operational activities like Demand and Roll Off Validation and Updating Demand attributes.
BASIC QUALIFICATIONS
Bachelor’s degree required
PROFESSIONAL QUALIFICATIONS
• Proficient in MS office - expertise in MS excel & MS PowerPoint
• Excellent skills in written and oral communication (English)
• Ability to take initiative and operate with minimum supervision
• Natural ability to operate with a high level of energy, commitment and motivation
• Build strong stakeholder relationships and manage expectations for high volume, fast turnaround results
CALL TO ACTION:
If you have a desire to help the world's leading companies and governments, now's the time to join the world's largest and most diversified group of technology, business process and consulting professionals. Be part of a dynamic team of collaborative experts, and help us improve the way the Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law"
Qualifications
ABOUT THE TEAM
Growth Markets – Business Operations team
Manage Operations for the Market Units within Growth Markets, track headcount growth against forecast, validate Roll Offs, Demand Management activities, track and analyze Productivity metrics. Support/manage EI Bandwidth and Bench management.
JOB SUMMARY
Support Operations team on the requests received from Projects and coordinate with relevant stakeholders.
KEY RESPONSIBILITIES
MIS reporting - Generate reports, key metrics dashboard for stakeholders and Leadership.
Operational activities like Demand and Roll Off Validation and Updating Demand attributes.
BASIC QUALIFICATIONS
Bachelor’s degree required
PROFESSIONAL QUALIFICATIONS
• Proficient in MS office - expertise in MS excel & MS PowerPoint
• Excellent skills in written and oral communication (English)
• Ability to take initiative and operate with minimum supervision
• Natural ability to operate with a high level of energy, commitment and motivation
• Build strong stakeholder relationships and manage expectations for high volume, fast turnaround results
Application Link:-click here for Accenture
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