Calix Off-Campus Drive 2025

 

Job Role : Graduate Trainee

Qualification: B.Sc, B.Tech, BCA

Batch: 2024 - 2025

Experience: Freshers

Salary: ₹3.5 to ₹5 LPA 

Job Location: Bangalore

Last Date: ASAP

Description 

• We are looking for Graduate Engineers to provide L1 technical support and monitoring for our systems and infrastructure. This role serves as the first point of contact for technical issues, ensuring high system availability and performance.
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• Job Responsiblities

• Provide 24x7 technical support for applications, servers, virtual infrastructure, and network issues. 

• Monitor alerts proactively using Zabbix, SolarWinds or similar, performing L1 troubleshooting, and escalating issues within SLA and meet MTTA and MTTN targets. 

• Monitor system performance, identifying, and reporting potential issues. 

• Manage escalations, communicating with clients and vendors as needed. 

• Manage Jira queue effectively, ensuring timely acknowledgment of tickets and meeting SLA requirements. 

• Monitor Slack and Teams for reactive issues and respond promptly to minimize MTTR. 

• Participate in incident management processes, including incident detection, response, and resolution. 

• Maintain accurate documentation of technical issues and resolutions 

• This role requires you to work in 24x7 rotational shift.

Skills Required

• Server administration 

• OS skills (Windows, Linux, etc.) 

• Networking fundamentals (Routing, TCP/IP, DNS, DHCP, etc.) 

• Basic understanding of application architectures, (e.g. web, application, database) 

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