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Job Role : Process Associate
Qualification: Any Graduate
Batch: 2025 - 2026
Experience: Freshers
Salary: ₹4 to ₹6 LPA
Job Location: Bangalore
Last Date: ASAP
Description
The Transaction Risk Investigator will be responsible for various tasks related to investigating and eliminating online ecommerce risk. The ideal candidate will have experience in the ecommerce payments industry, possess previous trust and safety experience, and have a proven track record of success in a customer-driven work environment. This role requires strong analytical skills and the ability to thrive in a fast-paced team setting. The Transaction Risk Investigator will work under minimal supervision from the Manager and will rely on excellent judgment to plan and achieve goals.
Job Responsibilities
• Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication.
• Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, company associates, and third parties.
• Ensure productivity and maintain highest quality assurance standards.
• Leverages appropriate operational tools and applications to find the data.
• Ability to successfully navigate websites.
• Understands and adheres to workflow directions, SOPs.
• Performs a variety of routine standard tasks in non-voice queues like email, chat etc.
Minimum Qualification
• Any graduate
• Freshers are eligible.
• Minimum B2 proficiency in English CEFR
• Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers.
• Strong Problem solving skills
• Strong time management and organizational skills
• Aptitude for determining situational needs and providing appropriate solutions.
• Must be able to work on a flexible schedule (including weekends)
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