Oracle Off-Campus Drive 2025

 

Job Role: Cloud Support Engineer

Qualification: B.Sc, B.Tech, .Tech

Batch: -

Experience: Experienced (3 to 5+)

Salary: ₹7 to ₹8 LPA 

Job Location: Bangalore

Last Date: ASAP

Job Description 

As a Cloud Support Engineer, you will be the technical interface to customers, for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Responsible for our production infrastructure, including the servers and services which support our growing client base as well as designing and implementing highly scalable environments. This engineer works with other teams in the organization and provides infrastructure solutions to the customers. Understands client systems and applications, networking, infrastructure, data centres, web tools and technologies, databases and Cloud, Big Data, Enterprise Resource Planning (ERP), and more.

Job Requirements

• Bachelor’s degree, in Computer Science, MIS or related field

• 4+ years’ experience in Infrastructure or related field

• Customer obsession, passion for delighting customers

• Strong understanding of cloud concepts and troubleshooting skills

• Experience in cloud support, NOC or similar is preferred

• Proven ability to quickly learn new technical domains and train others

• Great verbal and written communication skills

Job Responsibilities

• Have a data-driven mindset.

• Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalation.

• Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.

• Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability.

• Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.

• Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident lifecycle.

• Focus on support/incidents & issues.

• Document key learning and other relevant details as part of the support you provide.

• Continually improve skills through work experience and training(s)

Click here to apply:-  Apply here