Role :- Technical Associate
Salary :- 5 - 7 LPA (EXP)
Experience :- Experienced
Employment Type :-Full-Time
Location :- Bangalore
Responsibilities :
- Providing innovative customer service to address billing, account access and authentication inquires and general resource management while keeping customer data safe.
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
- Assisting with customer communication during AWS critical launches and support events.
Requirements :
- Bachelor’s Degree in any field
- Overall 1-4 years of experience which includes 1+ years of directly working with customers using computer systems and technology components
- 6+ months of experience in Contact Center and/or customer facing roles in a fast-paced environment
- General knowledge in one or more technology domain areas (e.g., cloud computing, internet, network, software, systems)
- Computer literacy with experience using Windows/MS Office (i.e., Outlook, Excel)
- Demonstrated advanced proficiency in English both written and spoken
- Familiarity with Web Technologies and the Internet.
Application Link : Click here to apply
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