Infosys off-campus drive

 

Role                            :- Process Executive

Salary                         :-  3 - 4 LPA (expected)

Experience                 :-  Freshers

Qualification             :-   Bachelors Degree

Responsibilities :

• L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B) • European client - WFO/WF client location which is in Bellandur Bangalore • 24/7 weekly shift roaster/International call handling experience,6 days working. • Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation • Ping command • Difference between service request & incidents. • Aware about the SLA/Metrics handled.

Preferred Skills:

• Customer Service
• Technical
• Regular - Service Desk
• Voice
• Chats
• email Chats

Application Link : Click here to apply