Accenture off-campus drive

 

Role                                   :- Customer Support

Salary                                :- 3 - 3.5 LPA (EXP) 

Experience                        :-  Freshers / Experienced

Employment Type           :-Full-Time

Qualification                     :-  Any Graduate

Location                             :- Hyderabad

Description :

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. 

• You will also be responsible for closing the fault and complaints within SLA.

•  You will be working as a part of IT Help desk team assisting in application related technical issues. 

• You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email, web tickets & remote support.

Role and Responsibilities :

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

• Your expected interactions are within your own team and direct supervisor

• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

• The decisions that you make would impact your own work

• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Skills Required :

• Adaptable and flexible

• Ability to perform under pressure

• Problem-solving skills

• Strong analytical skills

Application Link : Click here to apply