Tech Mahindra off-campus drive

 

Role                            :- Customer Support Associate

Salary                         :-  3 - 6 LPA 

Experience                 :-  Freshers / Experience

Qualification              :-  Any Graduate, Post Graduate

Responsibilities :

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer through open and interactive         communication.

Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives.

Follow communication procedures, guidelines and policies.

First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues. 

Skills Required :

• Excellent written and verbal communication skills.
• Ability to multitask.
• Exceptional sense of urgency
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.

Job Domain : Customer Support (International Voice)

Job Location : Hyderabad (WFO)

Skills : Excellent communication skills

Working days : 5 Days (2 days rotational offs)

Application Link : Click here to apply