Tech Mahindra off-campus drive

 

Role       :-   Tech support

Salary     :-   3-5 LPA 

Experience  :-  Freshers / Experienced

Qualification: Bachelor's Degree

Responsibilities : 

• Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
• Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
• Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
• First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
• Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
• Perform post-resolution follow-ups to help requests or incidents.
• Research issues and resolves technical problems.
• Creating/updating knowledge articles and support processes functions

Requirements : 

• Fresher’s can apply
• Experience – Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
• Exceptional written and verbal communication skills with SVAR score of 65 or above.
• Work from office – Pune location.
• Package –

• Fresher : 3- 3.5 LPA
• Experience : between 3.5- 5 LPA

• Cab facility will be provided
• Rotation shift with rotation weeks offs (Includes night shifts)
• 5 days working with 2 days week offs

Application Link : Click here to apply