Wipro off-campus hiring

 

Role       :-  System Engineer

Salary     :-   3-4 LPA 

Experience  :- freshers

Qualification: Any gradutate

Responisbilities : 

•  Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails in timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Application Link : Click here to apply

Role       :-  Test Engineer

Salary     :-   3-4 LPA 

Experience  :- freshers

Qualification: Any gradutate

Responisbilities : 

1. Implementation of Wipro's way of testing using Model basedtesting and achieving efficient way of test generation
2. Ensuring the test cases are peer reviewed and achieving lessrework
3. Work with development team to identify and capture test cases,ensure version
4. Ensure the test defects raised are as per the norm defined forproject / program / account with clear description and replicationpatterns
5. Detect bug issues and prepare file defect reports and reporttest progress
6. No instances of rejection / slippage of delivered work items andthey are within the Wipro / Customer SLA's and norms
7. Design and timely release of test status dashboard at the end ofevery cycle test execution to the stake holders
8. Updates of accurate efforts in eCube, TMS and other projectrelated trackers
9. Timely Response to customer requests and no instances ofcomplaints either internally or externally

• Functional Competencies/ Skill
• Leveraging Technology – Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/ Client organization – Competent
• Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk – Expert
• Technical knowledge – knowledge of various testing tools,automation tools, customization and its implementation at the clientsite - Expert

Application Link : Click here to apply