Concentrix off-campus drive

 Role       :-  Associate Trainee

Salary     :-   4+ LPA 

Experience  :- Freshers \ Experience

Educational qualification :- Graduate

Location :- Bangalore

Role and key responsibilities:

•As a Real Time Associate would get exposure to Call Center Managing process, tools & application along with visibility in the organization.
• Monitor programs for Real Time Adherence, Schedule Adherence, Work Force Management Functions, provide Tier-1 helpdesk support for CIS.
• Work on application such as CMS< IEX, IMDS WFM now etc.
• Provide input to stakeholders and drive labor management.
• Interact with Client Command Centre’s, Work Force Management Groups, Technology & Network Services Teams.
• Handle CIS Internal Customers.

Key Skills and knowledge:

• Good analytical, numerical and problem-solving skills.
• Must possess effective organizational skills and time management skills with the ability to multitask proficiently.
• Must be able to respond quickly and logically in a fast-paced environment, making accurate decisions under pressure.
• Strong team building and leadership skills, including strong logical thought processes.
• Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
• Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high-pressure environment.

Application Link  : Click here to apply