Genpact off-campus hiring

 Role :-  Web support associate 

Salary :- 3 - 4 LPA

Experience :- Freshers / Experience

Education :- Any Graduate 

Responsibilities

• Creation of user SSOs for various Web Portals, On-boarding users on the Web portals basis user account/company entitlements and taking actions accordingly if requirements are not met.

• Coordinating with various teams for rectification of user account details in case of data discrepancy related/not related to Entitlements basic company agreement/ entitlements

• Handling user queries(Internal Employees /Contractors & External Suppliers/ Customers) for web portals related to access/application issues/common troubleshooting etc.

• Query escalation to various L2 teams basis application. Coordinating with Application owners or product support teams/product owners resolution of application issues reported by users.

• Drive and support continuous improvement efforts through LEAN philosophy

Preferred qualifications

• Effective probing skills and analysing / understanding skills
• Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
• Customer Support/Service
• Strong attention to detail
• Working knowledge of Microsoft tool like word, Excel and PowerPoint
• End User Support
• Problem Solving Skills
• Identifying Process Improvements

• APPLICATION APPLY : Click here to apply