Zycus Off-campus hiring

 

Post Name : Product Technical Analyst

Salary : upto 6 LPA

Eligibility : BSc/BE/B.Tech

Experience : Freshers & Experience

Job Location : Banglore

Job Responsibilities:

· Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suite

· Be the first point of Contact for Customers having queries/ issues related to Zycus products

· Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction

· Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes

· Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing

· Evaluate and suggest innovative solutions and workarounds for customer requirements

· Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.

· Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Job Requirement :

· Engineering Graduate (B.E./B.Tech) in CS/IT/Electronics

· Experience Level: 0-4 years

· Strong written and verbal communication skills.

· Willingness to work in Shifts.

· Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.

· Ability to collaborate with various internal and external stakeholders

· Ability to multitask, learn, execute and excel.

· Understanding of Supply chain operations, e-procurement tools, Incident Management Tools & knowledge of ITIL concepts will be an added advantage.

Application Link : Click here to apply