Microsoft Off-Campus Hiring

 

Role:- Technical Support

 Education:- BE/B-Tech/ME/M-Tech

Experience:- Fresher’s

Location:- Bangalore

Salary:- 5-6 LPA(E)

Responsibilities

Your Responsibilities

• Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering

• Responsible for the customer support experience with Microsoft

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

• Identify cases that require escalation (either technically or strategically)

• Create and maintain incident management requests to product group or engineering group

• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience

• Provide ramp activities, knowledge sharing, technical coaching and mentoring

• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

• Lead or participate in building communities with peer delivery roles; maybe workload or speciality specific.

Qualifications

•Candidate must be a strong critical thinker and enjoy solving very difficult problems (often involving code-level analysis)

•Strong experience in Skype for Business, Lync & Exchange

•Support Escalation Engineers are frequently involved with the highest-profile issues, and therefore must be able to handle both pressure and complex situations. Candidates must also have strong customer service, accurate logical problem solving and communication skills, and the ability to work in a team environment.

•Programming and debugging skills are required, preferably in C or C++. Also, the ability to read and analyze network traces and solid protocol analysis is a plus.

•Prior knowledge Exchange/UC & networking products (preferred but not essential), and/or networking operating systems is required. If you enjoy being the problem-solver in the spotlight of critical problems, then this position will excite and challenge you.

Application Link:-Click here to apply