Education:- BE/B-Tech/ME/M-Tech
Batch:- 2020/2021
Experience:- Fresher’s
Location:- India
Salary:- 3LPA+
Job Description
- Responsible for providing IT Infrastructure support covering cloud and on premise products like Windows, Cloud Computing, O365, End User Computing, Desk Side Services and other business applications to our global customers
- Collaborate with 5.6+ Million Users globally to ensure seamless functioning of business
- Work in partnership with various business domains like Banking, Finance, Insurance, Communications, Media, Retail, HealthCare, Life Sciences, Technology Consulting etc.
- Provide expert solutions on infrastructure, applications, hardware and software installations and networking queries
- Accountable for gathering information through client conversation and ensuring optimal resolution
- To maintain business agreed timelines and resolve issues within that time line
- Engage in business interactions with end users to provide innovative approaches
- Evaluate the critical needs of the users and provide quality deliverables to enhance user satisfaction
- Clarify user queries and work collaboratively to ensure there is no business impact
- Using high level of problem solving and critical thinking skills to engage in time-bound tasks
- Industry standard business hours with rotational shifts to support global customers
- Delivery locations across India encouraging relocation based on business requirement
Eligibility Criteria
- 2020 & 2021 batch of BE/ B.Tech/ ME/ M.Tech any specialization
- Candidate would need to hold 50% aggregate as per the school boards (10th & 12th std)
- Candidates would need to hold a 50% aggregate as per respective university norms (all subjects taken into consideration) with no standing arrears in Graduation
- Maximum of 2 years of gap in education and not beyond
- Students applied for re-evaluation and waiting for results would be considered with the initial results score declared. Appropriate CGPA to % conversion to be considered as per university norms
- Open only to Indian national
- Strong written and communication skills
- Flexible to relocate to anywhere in India, work in any shift/domain
- The final Cognizant selection would be subject to satisfactory background verification including professional reference checks.
Steps to Apply :-
Step 1:- Click below the “Apply Now” link.
Step 2:– You will be redirected to the career page of the company.
Step 3:– Fill all required details in the form for which job you are applying:
Step 4:- Click on Submit Button.
Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process.
Application Link:- Click here to apply
Role:- Trainee
Education:- Graduate/Post_Graduate/Doctorate_degree
Batch:- 2021/2022
Experience:- fresher’s
Location:- Coimbatore
Salary:- 3LPA+
Qualification: Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse.
Responsibility:-
Business/ Customer:
- Minimal Customer interaction under guidance.
- Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).
- For PV/Complaints Management Individuals in this role perform data entry of data received from Source documents into the respective Clinical/Safety database While performing this activity the associate is responsible for meeting turnaround times and accuracy.
CODING:(same as SPE)
- Perform coding activities on the assigned project with timelines and efficiency.
- Import uncoded terms in database and export coded medical terms from coding platform.
- Query Management.
- Create “New Term Request” and prioritize.
- Perform Dictionary up versioning activity as and when required.
CDM:
- Limited to study conduct activities.
- Data review and Query management is done with assistance.
- Limited email conversations with Client.
- Every activity requires Peer QC by supervisor or allocated seniors.
- NO INVOLVEMENT in Set Up and Migration activities.
- Limited involvement of data pad locking activities during timelines of DataBase locks.
Project / Process:
- Handles First level processing of assigned transactions, Complex problems (procedures/processes) are referred to Supervisor/Line Manager.
- Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).
- Adhere to the mandatory industry regulation and compliance requirements for the given process.
Knowledge Management:
- Understand various document templates and standards(Such as SOP’s) to interpret the documents & related terminologies.
People/Team Management:
- Adhere to org hygiene and compliance needs in terms of Time sheet submission, Assimilation & Attendance.
Good To Have Skills
- Pharma covigilance &Safety Ops
- PV Case Processing
Employee Status : Full Time Employee
Shift : Day Job
Steps to Apply :-
Step 1:- Click below Apply Now link.
Step 2:– You will be redirected to the career page of the company.
Step 3:– Fill all required details in the form for which job you are applying:
Step 4:- Click on Submit Button.
Step 5:- Wait for few days you will get a response from the company soon regarding your interview Process
Application Link:- Click here to apply
Role:- Process Executive
Education:- BE/BTech/MCA/Graduate
Experience:- Fresher’s
Location:- Hyderabad
Qualification:
Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo.
Responsibility:
Stakeholder/Business Management:
• Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
• Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
• Client products to the customer (Analytics, YouTube etc).
• Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
• Create and manage Risk and mitigation plan based on discussion with project stake holders.
• They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
• Report to the manager on performance status and any escalations.
Web: Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT
Design: Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy
- Customer Relationship Management.
- Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
- People/Team.
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
Must Have Skills
- Customer Service
Employee Status : Full Time Employee
Shift : Day Job
Steps to Apply:-
Step 1:- Click below Apply Now link.
Step 2:– You will be redirected to the career page of the company.
Step 3:– Fill all required details in the form for which job you are applying:
Step 4:- Click on Submit Button.
Step 5:- Wait for few days you will get a response from the company soon regarding your interview Process.
Application Link:- Click here to apply
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